claims administration

Who regulates us?
The Financial Conduct (FCA) is the independent watchdog that regulates financial services in the United Kingdom. Strategic Insurance Services Limited is authorised and regulated by the FCA. Our FCA Firm Reference Number is 307133. We are authorised and regulated in connection with Non Investment Insurance Contracts. You can check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register.

What to do if you have a complaint
If you wish to register a complaint, please contact us:

  • in writing at Strategic Insurance Services Ltd, Sixth Floor, Marlow House, 1A Lloyd’s Avenue, London EC3N 3AA
  • by telephone on +44 (0)20 3551 6649

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Services.

Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of claim with no upper limit.

FURTHER INFORMATION ABOUT COMPENSATION SCHEME ARRANGEMENTS IS AVAILABLE FROM THE FSCS www.fscs.org.uk.